FAQs

Where does your product ship from?

  • Peterborough, ON, Canada

How is shipping cost calculated?

  • Shipping costs are calculated by the weight of the total order. If you have an order and think the shipping rate is not right, please contact us! 

How long until I get my order?

  • Shipping times are between 7-10 business days. Please contact us if you have not received your order after a week from the ship date.

The product I received was damaged. What do I do?

  • Please contact our customer service and we will gladly figure out a solution for you. 

The product I received was not the right. What can I do?

  • Please contact our customer service and we will gladly work with you to figure out a solution!

I haven't received my refund yet. What can I do?

  • Please contact our customer service and we will gladly look into this for you. Refer to our Return Policy page for more information on Returns and Refunds.

Why don't you sell all the products that are listed on At The Lake Distributing (ATL) Inc's website?

  • At The Lake Distributing Inc is dedicated to support our dealers who stock our leading brands such as ShoreMaster, Shoreline, PolyDock, Aquaglide, RAVE, Connelly, and more. We will gladly refer you to a dealer in your area for the products you are looking for.